I Refunded Someone on Steam and Got It Again and I Cant Refund It
Steam offers a generous refund system. You can refund any game y'all purchase through Steam, for any reason—whether information technology isn't working properly on your PC or you simply don't find it fun.
This feature encourages you to attempt games you're not sure nigh. If you don't like a game, you can always refund it and go your money back. Information technology's particularly useful at present that so few games offer free demos.
When Y'all Can Refund a Game
In that location are 2 basic requirements for when you tin get a refund: You lot must accept purchased the game in the terminal 14 days, and you must have played the game for less than two hours.
If you run into these requirements, Valve promises it will refund you for any reason. You can enquire for a refund on a game fifty-fifty if y'all don't encounter these requirements—Valve will take a await at your request, but won't guarantee a refund.
You lot tin't refund games that you purchased outside of Steam and added to Steam with a product key (at least, not through Steam—yous'd have to request a refund through the original retailer). While you tin sometimes save money on Steam games by purchasing Steam keys from third-party game stores, this characteristic encourages you to buy games through Steam if you recall you might want to refund them.
If y'all refund a lot of games, Valve may consider this "abuse" and cease offering refunds to you. "Refunds are designed to remove the take chances from purchasing titles on Steam—not as a fashion to get free games," according to Valve'southward policy. Valve doesn't specify exactly what they consider "corruption", but you should probably exist fine every bit long as you're not regularly buying a large number of games and refunding nigh of them.
Valve notes that refunding a game purchased earlier a sale and ownership it at the lower sale price isn't considered abuse. So, if you purchase a $60 game and it goes on sale for $30 a few days after, you can refund the game and buy it at the lower cost—as long as you've played information technology for less than ii hours.
Your refund tin can be returned to the same payment method you purchased the game with, or to Steam Wallet credit you tin spend on Steam. Read Valve's Steam refund policy for more than specific details well-nigh how the policy works.
How to Request a Refund for a Steam Game
If your game was purchased less than 14 days ago and you've played it for less than 2 hours, you're guaranteed a refund. Here's how to become i.
Get-go, caput to the Steam support site. Y'all tin access this page either by clicking Assistance > Steam Back up in Steam or by visiting the Steam Support website in your web browser. If you visit this folio in your spider web browser, you'll accept to sign in with your Steam account to continue. If yous visit this page in Steam, you'll be automatically signed in.
For a Game You've Played Recently
If y'all want to refund a game y'all recently played or purchased, it'll be nether "Contempo Products" at the top of the page.
You lot'll exist presented with a handful of options — 3 of them will requite you the option to request a refund.
Click "I'd like to request a refund" on the next folio.
Yous need to choice how you desire to receive your refund. Most debit or credit cards tin can receive a refund direct, but some cannot. Valve has a list of payment methods that can receive refunds — if your payment method isn't on the list, don't worry. You lot tin always have the money refunded to your Steam Wallet.
Click "Choose refund method…" and pick your preferred refund method.
Subsequently y'all select your refund method, you lot'll be given a breakdown of exactly what you're returning.
Whorl downward and select the reason for your refund from the drop-down menu. Y'all should type a cursory explanation of why you're requesting a refund, especially if you're trying to get them to requite you a refund exterior of the normal "two hours or two weeks" limit. Click "Submit request" when yous're done.
Refunds are usually pretty fast, especially if y'all get the funds deposited into your Steam wallet. Refunds issued to other payment methods might be a bit slower, only should exist received inside a week of the refund existence canonical.
For a Game Not on the Recent List
If you lot don't see the game's name on your recent list, click "Purchases".
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You'll see a list of all the purchases you lot've fabricated on Steam in the past vi months. This page will also bear witness Steam trading cards and other items y'all've sold on the Steam Customs Market place.
Locate the game you want to refund in the listing and click information technology.
Click the "I would like a refund" push button when Steam asks you what problem you're having with your game.
The support system will inquire if you desire assist fixing technical issues with the game. If information technology isn't running properly and you desire to try fixing the problem rather than refunding the game, yous may want to effort the technical support options here.
If you are sure you desire a refund, click "I'd similar to request a refund".
Steam will check whether you're eligible for a refund and offer 1 if yous are. You lot can select which payment method you'd similar your money refunded to here—the original payment method or Steam Wallet credit.
If you're not eligible for a refund, the arrangement will inform you that refunds usually aren't provided in your situation simply volition allow you to request one anyway.
You'll be asked why you're refunding the game. Select a reason from the box and blazon a quick little message with your thoughts. While you're guaranteed a refund, these messages tin can help Valve and the game's developer sympathize why yous don't want to keep the game.
If you're requesting a refund exterior of the normal limitations, try to be as detailed as possible. In special circumstances, Valve might refund you anyhow, but you're going to have to brand a good instance.
Click the "Submit request" button to request your refund.
After Y'all Submit Your Request
You'll receive an e-mail from Steam telling you your refund asking has been received. The email says that Valve is reviewing your request and will go back to you.
You lot'll get another email saying your buy has been refunded if you met the requirements. Nosotros've mostly seen these refund requests accepted within a few hours. Requests outside of the normal refund period tin take essentially longer.
While Steam'due south refund policy is generous, it'due south still limited. You tin can't become a refund for that game yous bought on sale two years ago and never played, and you usually can't get a refund for a new game you lot played for vi hours before you realized it was terrible.
When yous buy a new game on Steam, exist sure to try it out within the first xiv days so you can determine whether you want to go on information technology or not.
Source: https://www.howtogeek.com/304076/HOW-TO-GET-REFUNDS-FOR-STEAM-GAMES/
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